Shipping policy

Shipping Policy

Welcome to Floressa! We strive to provide fast and reliable shipping for all our customers. Please review the details of our shipping policy below.

Processing Times

  • Orders are processed within [3-31 business days] after payment confirmation.
  • Processing times do not include weekends or holidays.
  • Once your order is shipped, you will receive a confirmation email with tracking details.

Estimated Delivery Times

Delivery times may vary based on your location. Below are the general estimates:

  • United States: 10-15 business days]
  • Canada: [10-15 business days]
  • Europe: [3-9 business days]
  • Australia/New Zealand: [X20-30 business days]
  • Other Countries: [30 business days]

Please note: While we strive to meet these estimates, unexpected delays may occur due to factors like customs processing, holidays, or weather conditions.

Shipping Costs

  • Shipping rates are calculated during checkout based on your location and the order’s weight.
  • Free shipping is available for orders over 200 Euro.

Tracking Your Order

  • Once your order is shipped, you will receive a tracking number via email.
  • Please allow [4-5 business days] for the tracking information to update.

Customs, Duties, and Taxes

  • Floressa is not responsible for any customs fees, duties, or taxes applied to your shipment.
  • These fees are determined by your local customs office and are the buyer’s responsibility.

Address Accuracy

  • Please ensure your shipping address is correct at checkout.
  • We are unable to make changes to the address once your order has been shipped.
  • If the package is returned due to an incorrect or incomplete address, the customer is responsible for any reshipping fees.

Lost or Stolen Packages

  • Floressa is not liable for lost or stolen packages.
  • If your tracking indicates the package was delivered but you cannot locate it, we recommend contacting the carrier or checking with neighbors.

Contact Us

If you have questions about your order or need assistance, please contact us at:

  • Email: contactfloressa@gmail.com
  • Phone: +310687706705